Refund policy

Last updated: 7 November 2026

This policy explains your rights to cancel, return and get a refund when you buy from VYRNE. It follows the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.

1. Changed your mind? 14-day cancellation right

Because you buy from us online, you have the right to cancel your order for any reason within 14 days. The 14 days start the day after you (or someone you name) receive the goods. If your order arrives in separate parcels, the 14 days start the day after you receive the last item.

How to cancel: email us at [vyrneclothing@gmail.com] with your name, order number and the items you want to cancel. You can use the model cancellation form below, but you don't have to.

Sending items back: please return the items within 14 days of telling us you want to cancel, to the returns address we give you. Unless the item is faulty, you pay the cost of returning it. We recommend a tracked service.

Your refund: we will refund the price of the items and the original standard delivery charge. If you chose a more expensive delivery option, we only have to refund the cost of our cheapest standard delivery. We will refund you within 14 days of receiving the items back, or within 14 days of you giving us proof that you have sent them, whichever is sooner. Refunds go back to your original payment method, and we don't charge a fee.

Condition of items: you can handle items as you would in a shop to check them. If an item has been used or worn beyond that (for example washed, worn out, damaged, or missing labels), we may reduce your refund to reflect the loss in value.

Made to order: our pieces are printed to order from our standard range. This does not remove your right to cancel. If we ever offer items personalised to your own specification (for example a custom name or design), those cannot be cancelled once made, unless they are faulty, and we will tell you clearly before you buy.

2. Faulty, damaged or wrong items

Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, fit for purpose and as described.

  • Within 30 days of receiving your item, you can reject a faulty item and get a full refund.
  • Within 6 months, you can ask us to repair or replace it. If that is not possible, or it doesn't fix the problem, you can get a refund or a price reduction.
  • After 6 months, you may still be entitled to a repair, replacement or refund, but you may need to show the fault was there when you received the item.

If an item is faulty, damaged or not what you ordered, email us at [vyrneclothing@gmail.com] with your order number and a photo. We cover the return costs for faulty or incorrect items.

3. Model cancellation form

To: VYRNE, [BUSINESS ADDRESS], [CONTACT EMAIL]

I hereby give notice that I cancel my contract of sale of the following goods: [items]
Ordered on / received on: [dates]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]

4. Contact

VYRNE is a trading name of [YOUR FULL NAME OR COMPANY NAME], [BUSINESS ADDRESS]. Email: [CONTACT EMAIL].